2020 FCA Customer First Award For Excellence

Salerno Duane Chrysler Jeep Dodge Ram is pleased to announce that our dealership has received the 2020 Customer First Award For Excellence! We would like to thank the hard work of our staff and the loyalty of our consumers for helping us earn this prestigious honor.

Each year, Fiat Chrysler Automobiles (FCA) picks a small percentage out of the 2,600 eligible Chrysler, Jeep, Dodge, Ram & Fiat dealerships as award winners since Salerno Duane achieved the following qualifications in these 5 core pillars of business:

  • Customer Treatment Certification, hitting the highest levels of customer-oriented sales & service targets
  • Employee Engagement Certification, promoting the voice of employees & a consumer-driven culture (results taken via an annual survey)
  • Process Certification, supporting excellence in handling customers
  • Training Certification, attaining the highest level of FCA-certified training required
  • Facility Certification, providing a clean & comfortable environment for consumers

The 2020 Customer First Award For Excellence designation is given out in partnership with J.D. Power, who assisted in providing "in-dealership" validations as part of the certification process of this award's program. Salerno Duane has received this honor multiple times, the most recent before this year being in 2018.

Learn More About the Customer First Award For Excellence

What Our Customers Have to Say

“Easy and reliable, definitely would recommend. Francisco Rojas is the man to go to, he’s experienced, really understood my financial situation and gave me the best deal possible for my new Jeep Grand Cherokee. Really made searching for a new car fast and easy. If you are looking for a new car go straight to Francisco!”

-John P.

“If you want a smooth non pressure experience. This is the dealership to go to. I asked for the best price online. Shante contacted me the fastest out of all the dealerships that I have asked for. That set the tone and they did not stray away. If you are looking for a Chrysler Jeep Dodge or Ram, this is the Dealer to go to!”

-John R.

“Great Buying Experience!!! My husband and I went to Salerno Duane to purchase a Dodge Ram pick up truck. We work with Alex and Justin. While my husband was working with Alex doing all the paperwork for his truck, I decided to look around. Justin was so knowledgeable, willing to take the time to answer all my questions on all the cars and all of their features.

Alex, working with the numbers, made it possible for me to get a new car. This team has made it stress-free on purchasing a car and making a final choice on the type of Jeep that I purchased: 2020 Jeep Cherokee High Altitude 4x4. I highly recommend Salerno Duane and working with Alex and Justin. 5 stars to both.”

-Marcellina T.

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