We would like to thank our loyal customers and our hardworking staff for making it possible for us to once again receive the 2019 DealerRater Consumer Satisfaction Award!
This measure of customer satisfaction comes from our DealerRater PowerScore rating being in the 10% of franchise dealers in the U.S. The PowerScore gets calculated by using Bayesian algorithm that considers our average star rating on the site, as well as the total number of reviews written on the site about us during the 2018 calendar year.
Besides our PowerScore, the other requirements of winning the 2019 DealerRater Consumer Satisfaction Award are comprised of:
- Minimum of 25 reviews on DealerRater for the calendar year
- An average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
- At least 1 review on DealerRater per quarter during the calendar year
- Must not have been blacklisted within the calendar year
Reviews on sites like DealerRater help us see how well we’re meeting or exceeding your lofty expectations. We’ve previously earned the DealerRater Consumer Satisfaction Award in 2017.
Some Testimonials on DealerRater
“”I was ending my current GMC lease and wanted to look at the Dodge Durango. I had reached out to Sergio Ovalle. He was great to work with for many reasons. First off he was responsive and listened to what I was looking for. He was not trying to sell me something that was more just to make a sale, he really cared about getting me into the Durango I wanted.
My schedule doesn’t allow much free time to be in the dealership and he prepared all the upfront paperwork for me, so when I arrived I was in and out with the keys in hand in under 40 minutes. I can’t say it enough, that working with Sergio was a breath of fresh air. Thank you Sergio for my new Durango and for my wife’s Cherokee.”
“I leased my Jeep Cherokee through Salerno Duane and honestly couldn’t be happier. It was a pleasurable, painless experience from start to finish. Everyone I dealt with was knowledgeable and professional. They had the car I wanted at a great price. My salesman was Kosta A., who was a true pleasure to deal with. He went through every detail of the car for me and followed up twice afterward to make sure I was happy. I’d highly recommend Kosta and the entire staff.”
See More Customer Reviews
“This was my first time at Salerno Duane and I couldn’t have been happier with my experience. I haven’t wanted a Jeep for as long as I can remember and Antonio found a way to make that happen! He was patient and did not pressure me to make a decision too quickly. And not to mention…I love my new car! Thank you!!”